Managing the Pieces, Delivering the Whole: Seamless Implementation for Streamlined Case Management
The Case Tracker project aimed to streamline case management across multiple city agencies with distinct processes by introducing a centralized system to manage and track housing vouchers. Our role focused on program management and quality assurance, ensuring that this ambitious project was not only implemented successfully but also operated smoothly once in place.
Vendor Management
Our team worked closely with the systems integrator, conducting audits and reviewing invoices to ensure accountability.
Release Management & Data Integration
We also handled user acceptance testing, smoke testing, and data validation to keep the system running smoothly.
Application Support
Day-to-day, we monitored the production environment, maintained key documents, and delivered detailed reports and analytics.
We brought clarity and control to a complex environment. We established strong governance, clear requirements, and standardized controls to minimize risks and improve quality. With centralized oversight, we connected agencies, vendors, and the systems integrator for seamless communication and collaboration. Our hands-on approach and commitment to quality delivered a system that not only worked as intended but set a new standard for operational efficiency.
Services Include
- Program Management and Quality Assurance
- Vendor OversightManagement
- Audit and Invoice Review
- Release ManagementAssurance and Testing
- Agency Management
- Application Support